Servicenow Solutions
Get the most out of ServiceNow with help from our experts.
Helping you achieve service excellence with digital workflows on the the ServiceNow platform. We help you get the most out of your ServiceNow investment with our deep expertise digital experience is expected from your customers and employees. With ServiceNow and Convene, you can meet these expectations.
More than itsm, it’s enterprise service management
Our experts can help you leverage Service Management principles that have been used by IT departments (ITSM) for ecades and apply them to that rest of the organization. Achieve extraordinary Enterprise Service Management (ESM) results through through the use of the ServiceNow platform.
ITSM
Provide exceptional IT service to your internal and external customers.
With ServiceNow and Convene, you can elevate the service experience, resolve issues faster, and integrate with the leading remote monitoring, desktop support and authentication tools. With our ServiceNow experts, you’ll gain access to features such as self service, automation, root cause analysis, change management, an extensive knowledge-base, and deep insights into the industry.
Whether you are a mature organization that uses ITIL or a growing organization in need of well-defined processes, SALs, metrics and tools, ServiceNow and Convene are your partners in your journey to a world class service organization. We will ensure that ServiceNow works for you.
Walkup Experience
Deliver a world class face-to-face service experience with the Walkup Experience module from ServiceNow. At Convene, we have helped customers utilize the WalkUp experience module to great success. Our solutions have been implemented globally in multiple languages, allowing our clients to provide a superior face-to-face service experience. Your customers can save time with a mobile or online check in, and will gain real time visibility into queue positioning and anticipated time-to-service. As part of this module you gain the further benefit of the ServiceNow single data source, which enables your IT agents to resolve issues from a single workspace.
Field Services Management
Empower your workers and wow your customers with an integrated Field Services experience. Solve issues and requests the first time. With a centralized and integrated assets, incident, configuration and field services system, ServiceNow delivers a content rich, up to date experience to your workers in the field. Your team solves customer’s issues the first time. Do not miss out on critical updates, scheduled maintenance and product recalls with the Field Services module from ServiceNow.
ITOM
Manage all your IT Operations with a single pane of glass.
With ServiceNow your organization can get real-time insight into your state-of-IT. That means you can detect and prevent issues before they become one, using predictive analysis, proactive interventions, and up to date enhancements and patches. Let us set you up for success so you can discover, manage and maintain your assets from a single, easily manageable screen.
Agent Intelligence
The Agent Intelligence platform enables faster incident resolution. Use the framework to automatically categorize, prioritize and assign tickets based on short descriptions, requestor and other fields. Use “ticket proximity” to suggest resolutions to incidents.
Agent Assist
Agent Assist uses contextual search and machine learning to present recommendations based on knowledge base articles, catalog items, as well as related incidents, cases, problems, and questions relevant to a record an agent is working on.
Performance Analytics
Implement process optimization solutions to create management dashboard, report on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery with Performance Analytics
Asset Management
Asset Management application integrates the physical, technological, contractual, and financial aspects of IT assets. With Asset Management you can:
- Gain control over the inventory that is purchased and used.
- Reduce the cost of purchasing and managing assets.
- Manage the asset life cycle from planning to disposal.
- Achieve compliance with relevant standards and regulations.
Software asset management
Manage your enterprises’ software licenses and stay compliant with ServiceNow’s Software Asset Management. Reduce software license risk by embedding SAM into IT change and monitoring unlicensed deployments. Reduce software license cost by optimizing license usage. Use the Software Spend Detection dashboard to get a holistic view of your organization’s spend on software license. Enforce enterprise purchasing policies and entitlements with SAM.
Hardware asset management
Begin with a hardware request and track it’s entire lifecycle until retirement with the Hardware Asset Management module. Manage the hardware assets in conjunction with Configuration Management to get a consolidated business and IT view of your IT assets. Manage financial, contractual and technical aspects of your IT assets from a single database.